Install Visio or access Visio for the web (2024)

Install Visio (Visio Plan 2 or Visio Professional)

Below we describe how to install the desktop app that is included withVisio Plan 2, and non-subscriptionversions of Visio Professional or Visio Standard2021,2019, or 2016.If you haveVisio Plan 1 see the steps under the tabVisio for the web.

Step 1: Associate Visio with your account

To be able to install Visio a license must be associated with your Microsoftaccount or work or school account. Which account you use depends upon which version of Visio you have.

Visio Professional (or Standard)
Non-subscription version

Redeem a product key
Didn't get one?

If your product key is already linked to your Microsoft account, skip to Step 2.

Go to office.com/setup.
Sign in with an existing or new Microsoft Account and enter your product key.

Once Visiois associated with your Microsoft account, you no longer need the product key. It will always be linked to your account and you can re-download the app or manage your license from account.microsoft.com.

Visio Plan 2
Subscription version

Your work or school account should already have an assigned license for Visio Plan 2. Proceed down to Step 2.

If you're unable to complete Step 2, contact your IT admin to get a Visio Plan 2 license assigned to you.

Note:If you're the Microsoft 365admin responsible for assigning licenses, see Assign licenses to users and the Deployment guide for Visio.

Step 2: Sign in to downloadVisio

Before you begin Make sure your PC meets the system requirements.

Which account you sign in with depends upon which version of Visio you have. Follow the steps for your version.

Visio Professional (or Standard)
Non-subscription versions

Go to www.office.com and if you're not already signed in, select Sign in.
Sign in with the Microsoft account associated with your one-time purchaseversion of Visio.

Note:If you're already signed in to office.com with a work or school account, you'll need to sign out of that and then sign in again with your Microsoft account, or right-click your browser in the task bar to start an in-private or incognito browser session.

Forgot your account details? See I forgot the account I use with Office.
From the Microsoft 365home page select Install Office.
In the account.microsoft.com portal, select Services and subscriptions from the header.
Locate the version of Visio you want to install and select Install. If you have multiple Microsoft 365products you may have to scroll through the list of products associated with this Microsoftaccount.

Tip:To install Visio in a different language, or to install the 64-bit version, select the link Other options. Choose the language and bit version you want, and then select Install.

Visio Plan 2
Subscription version

Go to www.office.com and if you're not already signed in, select Sign in.
Sign in with the work or school account associated with this version of Visio.

Note:If you're already signed in with a Microsoft account, you'll need to sign out and then sign in with the work or school account you use with your subscription, or right-click your browser in the task bar to start an in-private or incognito browser session.

Forgot your account details? See I forgot the account I use with Office.
In theMicrosoft 365home page, select Install and moredropdown and select Install Microsoft 365 apps.(If you set a different start page, go to admin.microsoft.com/account#installs.)
From My Account, select Apps & devices.
Find Visio from the list andchoose your language and the 64-bit or 32-bitversion, then select Install Visio. (If you have any other Microsoft 365apps installed, make sure to select the same bit version for your Visioinstallation. What version of Office am I using?)

Tip:If Visio isn't listed as an install option under Apps & devices, it could mean you don't have a license. Check your assigned licenses and if you don't see Visio Plan 2 listed under your assigned subscriptions, contact your admin for help. If you're the Microsoft 365admin, learn about assigning licenses to users.

Visioshould now begin downloading. Follow the prompts in Step 3: Install Visio to complete the installation.

Step 3: Install Visio

Depending on your browser, select Open (in Edge or Chrome).

If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.

The install begins.
Your install is finished when you see the phrase, "You're all set! Visio is installed now" and an animation plays to show you where to find the Visioapp on your computer.

Follow the instructions in the window to find Visio. For example, depending on your version ofWindows, select Start and then scroll to find Visiofrom your list of apps.

FAQ for installingVisio

Select one of the issues below to expand it. If your issue isn't listed, please leave us feedback at the bottom of this article and describe the problem you're having.

If you got Visio Professional or Standard through one of the following, you may not have a product key or associated account. See these steps instead to install your version of Visio.

Microsoft HUP: You bought Visiofor personal use through your company HUP benefit and have a product key, see Install Office through HUP (These steps apply to all stand-alone Microsoft 365products purchased through HUP.)
Volume license versions: IT departments often use different methods to install volume license editions of Visioin their organizations. Talk to your IT department for help.
Third-party seller: You bought Visiofrom a third-party and you're having problems with the product key.

Access Visio for the web

Both Visio Plan 1 and Visio Plan 2 can accessVisio for the web. However, with Visio Plan 1 this is the only way you can access Visio since the desktop app isn't included with Visio Plan 1.

To access Visio for the web, do the following.

Go tovisio.office.com.
If prompted, sign in with your work or school account.

To learn more about this version of Visio, seeOverview of Visio for the web.